Privacy Policy

1. Introduction

DAU Technologies Limited ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our ride-hailing and logistics platform.

This policy applies to all users of our services, including riders, driver-partners, and website visitors, in compliance with the Kenya Data Protection Act, 2019.

2. Information We Collect

Information You Provide:

• Full name, email address, and phone number
• National ID number (for driver verification)
• Driving license and vehicle registration details
• Payment information (M-Pesa number, bank details)
• Profile photo

Information Collected Automatically:

• Location data (GPS coordinates during trips)
• Device information (model, operating system, unique identifiers)
• Usage data (app interactions, trip history, search queries)
• Log data (IP address, access times, pages viewed)

3. How We Use Your Information

We use your personal information to:

• Provide and improve our transportation and logistics services
• Match riders with nearby driver-partners
• Process payments and calculate fares
• Verify driver identity and qualifications
• Ensure safety through trip monitoring and emergency response
• Send service updates, promotions, and important notifications
• Comply with legal obligations and resolve disputes
• Analyse usage patterns to improve our platform

4. Data Sharing

We may share your information with:

• Driver-partners and riders: Limited information necessary to complete trips (name, phone, location, vehicle details)
• Payment processors: To process transactions securely
• Law enforcement: When required by law or to protect safety
• Service providers: Companies that help us operate (cloud hosting, analytics, customer support)

We do not sell your personal data to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security audits and vulnerability testing
• Employee training on data protection practices

6. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter for legal, business, and audit purposes. Trip data is retained for 7 years as required by Kenyan tax regulations.

7. Your Rights

Under the Kenya Data Protection Act, you have the right to:

• Access your personal data held by us
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Object to processing of your data for marketing purposes
• Request data portability
• Withdraw consent at any time

8. Cookies and Tracking

Our website uses essential cookies to ensure basic functionality. We may also use analytics cookies to understand how visitors interact with our site. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, please contact us immediately.

10. International Transfers

Your data may be processed on servers located outside Kenya for cloud hosting purposes. We ensure that appropriate safeguards are in place to protect your data in accordance with the Kenya Data Protection Act.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification at least 30 days before the changes take effect.

12. Contact Us

For privacy-related questions or to exercise your data rights, contact our Data Protection Officer:

DAU Technologies Limited
Data Protection Officer
Nairobi, Kenya
Email: privacy@dautechnologies.co.ke
Phone: +254 700 000 000